| For 100 Years, Melitta has dedicated itself to providing the ultimate coffee experience with its premium line of gourmet coffees, coffee filters, and high quality coffeemakers, bringing European Indulgence to everyday life. |
Customer Service
Question: How do I find out the status of my order?
Answer: To find out the status of your order please contact our customer service department by e-mailing consumerrelations@melitta.com or by calling 1-888-MELITTA 1-888-635-4882.
Question: Who will be delivering my order, and how long will it take to receive it?
Answer: Your order will be delivered via UPS or USPS and shipped within 3 business days (Monday - Friday) from the time you place your order. You can expect your delivery in approximately 7 to 10 business days.
Question: How much are Melitta's shipping and handling fees?
Answer: Melitta's shipping prices in the US are as follows:
| |
| Purchase Value | Shipping |
| $0 - $25 | $6.95 |
| $25.01 - $40 | $8.95 |
| $40.01 - $55 | $10.95 |
| $55.01 - $70 | $12.95 |
| $70.01 - $98.99 | $14.95 |
| $99.00+ | FREE SHIPPING (Excludes Expedited and Overnight Services |
| Expedited and Overnight Service | Please call for rates |
Question: How do I return a defective product?
For service and information concerning Melitta electric coffeemakers, kettles or grinders with model numbers:
14 CUP COFFEE GRINDER - 80391
12 CUP GLASS COFFEE MAKER - 46891
12 CUP THERMAL COFFEE MAKER - 46892
1.7 LITRE KETTLE - 40991
Pease call toll-free: 877-293-9091, Monday - Friday, 8:00 AM - 4:30 PM, ET.
For service and information on all other Melitta products please send us an e-mail at: consumerrelations@melitta.com or call us at 1-888-MELITTA 1-888-635-4882.
Question: How do I unsubscribe from your e-mail list?
Answer: You may opt out of receiving e-mails from us at any time by e-mailing consumerrelations@melitta.com
Question: How can I sign up for Melitta Direct TM office delivery service?
Answer: You can contact our office coffee specialists by e-mailing consumerrelations@melitta.com (please include your city/state in the body of the e-mail) or by calling us at 1-888-Melitta.
Question: How can I get coffee delivered to my home or office?
Answer: Melitta Direct is an easy and convenient way to receive Melitta coffees and products delivered to your home or office. Sign up now.