| For 100 Years, Melitta has dedicated itself to providing the ultimate coffee experience with its premium line of gourmet coffees, coffee filters, and high quality coffeemakers, bringing European Indulgence to everyday life. |
Customer Service
Question: How do I find out the status of my order?
Answer: To find out the status of your order please contact our customer service department by e-mailing consumerrelations@melitta.com or by calling 1-888-MELITTA.
Question: Who will be delivering my order, and how long will it take to receive it?
Answer: Your order will be delivered via UPS or USPS and shipped within 3 business days (Monday - Friday) from the time you place your order. You can expect your delivery in approximately 7 to 10 business days.
Question: How much are Melitta's shipping and handling fees?
Answer: Melitta's shipping prices in the US are as follows:
| |
| Purchase Value | Shipping |
| $0 - $25 | $6.95 |
| $25.01 - $40 | $8.95 |
| $40.01 - $55 | $10.95 |
| $55.01 - $70 | $12.95 |
| $70.01 - $98.99 | $14.95 |
| $99.00+ | FREE SHIPPING |
Question: How do I return a defective product?
Answer: Service and information concerning Melitta electric coffeemakers with model numbers beginning with "ME" is provided by Fox International. Please call them at 800-231-9786, Monday–Friday, 8:30 AM–8:00 PM, ET. Tuesday–Friday are the best days to call for faster service. Or email applicaconsumeraffairs@fox-international.com
For service and information on all other Melitta products please send us an e-mail at: consumerrelations@melitta.com or call us at 1-888-MELITTA.
For service and information on all other Melitta products please send us an e-mail at: consumerrelations@melitta.com or call us at 1-888-MELITTA.
Question: What is Melitta Coffee Club?
Answer: Coffee Club is an easy and convenient way to receive Melitta coffees and products delivered right to your door. The best part is, you can modify your order to your taste–just like your coffee. Find out more about Melitta Coffee ClubTM.
Question: How do I change my Melitta Coffee Club order?
Answer: The Melitta Coffee ClubTM membership program is designed to adjust to your needs. After your first delivery, you can change the quantities or types of coffees you receive at any time. To change your current order please send us an e-mail at: consumerrelations@melitta.com or call our customer service specialists at 1-888-MELITTA.
Question: What is Designed to Deliver Coffeehouse?
Answer: Designed to Deliver Coffeehouse coffeemaker is a revolutionary way to brew coffee. Its special pod-filtered system is designed to deliver coffee bar quality right at home. No measuring. No mess. And the ultimate cup of coffee in less than a minute... every time. All single serve products are available on our website in the shopping area.
Question: How do I unsubscribe from your e-mail list?
Answer: You may opt out of receiving e-mails from us at any time by e-mailing consumerrelations@melitta.com
Question: How can I sign up for Melitta's office delivery service?
Answer: You can contact our office coffee specialists by e-mailing consumerrelations@melitta.com (please include your city/state in the body of the e-mail) or by calling us at 1-888-Melitta.
Question: How can I get coffee delivered to my home or office?
Answer: Melitta Coffee Club is an easy and convenient way to receive Melitta coffees and products delivered to your home or office. Sign up now.