Customer Service

Question: How do I find out the status of my order?
Answer: To find out the status of your order please contact our customer service department by e-mailing consumerrelations@melitta.com or by calling 1-888-MELITTA    1-888-635-4882.
Question: Who will be delivering my order, and how long will it take to receive it?
Answer: Your order will be delivered via UPS or USPS and shipped within 3 business days (Monday - Friday) from the time you place your order. You can expect your delivery in approximately 7 to 10 business days.
Question: How much are Melitta's shipping and handling fees?

Answer: Melitta's shipping prices in the US are as follows:

 

Purchase ValueShipping
$0 - $25$6.95
$25.01 - $40$8.95
$40.01 - $55$10.95
$55.01 - $70$12.95
$70.01 - $98.99$14.95
$99.00+FREE SHIPPING (Excludes Expedited and Overnight Services
Expedited and Overnight Service
Please call for rates
Question: How do I return a defective product?

For service and information concerning Melitta electric coffeemakers, kettles or grinders with model numbers:

14 CUP COFFEE GRINDER - 80391
12 CUP GLASS COFFEE MAKER - 46891
12 CUP THERMAL COFFEE MAKER - 46892
1.7 LITRE KETTLE - 40991


Pease call toll-free: 877-293-9091, Monday - Friday, 8:00 AM - 4:30 PM, ET.


For service and information on all other Melitta products please send us an e-mail at: consumerrelations@melitta.com or call us at 1-888-MELITTA  1-888-635-4882.

 

Question: How do I unsubscribe from your e-mail list?
Answer: You may opt out of receiving e-mails from us at any time by e-mailing consumerrelations@melitta.com
Question: How can I sign up for Melitta Direct TM office delivery service?
Answer: You can contact our office coffee specialists by e-mailing consumerrelations@melitta.com (please include your city/state in the body of the e-mail) or by calling us at 1-888-Melitta.
Question: How can I get coffee delivered to my home or office?
Answer: Melitta Direct  is an easy and convenient way to receive Melitta coffees and products delivered to your home or office. Sign up now.